Cancellations, withdrawal and refunds
This policy forms part of Form-it's Terms of Service and applies to paid subscriptions (Pro and Agency plans). The free plan requires no payment and therefore generates no refunds.
The Client may cancel their paid subscription at any time from their Subscription dashboard. Cancellation stops future renewal, but the Service remains available until the end of the period already paid for. Once it does not renew, the account automatically moves to the free plan, with its corresponding limits. In an annual subscription, the billing period is the whole year: cancellation stops renewal for the following year and the Service remains available until the end of the year already paid for, with no refund for the remaining months, except for the statutory right of withdrawal described below.
As this is a continuously-running subscription service, the amount paid corresponds to access to the Service for the entire billing period, regardless of how much or how little it is used during that time. For that reason, except in the cases set out in Section 4, the proportional part of a period already started is not refunded when the Client cancels mid-cycle — access simply continues until that period ends.
To try the Service with no financial commitment, a free plan with reduced limits is available: we recommend using it before subscribing to a paid plan, precisely to avoid the need for a refund.
If the Client contracts as a consumer (an individual acting outside their trade or profession) and resides in the European Union, they have a statutory period of 14 calendar days from the contract date to withdraw from the contract without needing to justify their decision and at no cost other than the one described below, under Article 102 of the recast Spanish General Law for the Protection of Consumers and Users (LGDCU).
When contracting, a consumer Client may ask for the paid Service to start right away, without waiting for the 14 days to pass; they do so expressly in a confirmation window shown before payment, which tells them what follows. Asking for it does not make them lose the right of withdrawal: if they withdraw within that period, they receive a refund of the amount paid deducting only what they have consumed of the Service. On a paid plan, what is consumed is the use of artificial intelligence from the period's quota (AI tokens). The passing of days within those 14 does not reduce the refund: a Client who has consumed nothing receives a full refund, however many days have passed within the period.
To exercise it, an unambiguous message to info@form-it.com.es stating that they withdraw from the contract is enough. The refund is issued via the same payment method used, within a maximum of 14 days from receipt of the request.
Voice-minute packs are one-off purchases (not a subscription) and the balance is credited as soon as payment is confirmed, because the Client expressly asks for it when buying. Minutes already consumed are not refunded. If the Client contracts as a consumer, they may withdraw within 14 calendar days of purchase and are refunded the amount corresponding to the minutes they have not consumed; if they have consumed none, the refund of the pack is in full, under section 4.
Automatic top-up can be switched off at any time from Subscription; switching it off prevents future top-ups. A top-up already charged follows the rules of the pack above. If a duplicate top-up occurs, or one above the cap set by the Client due to a Service fault, it is refunded in full (section 5).
Token bags are one-off purchases (not a subscription) and follow the same rules as voice-minute packs: the balance is credited as soon as payment is confirmed, at the Client's express request; tokens already consumed are not refunded; and if the Client contracts as a consumer and withdraws within 14 calendar days of purchase, they are refunded the amount corresponding to the tokens they have not consumed (in full if they have consumed none), under section 4.
Automatic token top-up can be switched off at any time from Subscription; switching it off prevents future top-ups, and a top-up already charged follows the rules of the previous bag. If a duplicated top-up, or one above the cap set by the Client, occurs because of a failure of the Service, it is refunded in full (section 5).
If the Client notices a duplicate charge, an incorrect amount, or any charge that does not match what was contracted, they can report it at info@form-it.com.es. Billing errors attributable to the Service are corrected and fully refunded, regardless of the periods and exceptions above.
All requests under this policy are handled by email at info@form-it.com.es, stating the account's email address and the reason. We respond within a maximum of 5 business days, and the refund, where applicable, is issued to the same payment method the charge was made with.