For customer service
Incidents and complaints
with the full case from the first message.
Whoever reports a problem tells it in their own words, at any hour, and your team receives the case tidy, with the photos or files needed.
Every back-and-forth slows the resolution
An email saying it doesn't work forces you to reply with questions: which order, which day, what happened. Each exchange delays the solution and wears down someone who already arrives with a problem.
Outside the team's hours, those requests wait until the next morning without anyone having collected the basics.
How Form·it helps
Tell it your way
Whoever reports can speak, write in a chat or fill in the fields, and the assistant asks for what is missing.
The case arrives complete
Order, date, description and contact details checked, so your team starts solving without asking again.
Photos and files in the same submission
A screenshot, an invoice or a photo of the problem travel together with the rest of the answer.
Measure satisfaction
Ratings and NPS after the service, with a panel that shows how they change.
Forms you can build
Incident report
What happened, when and with what material, in a single step.
Complaint
The facts, the documentation and what is requested, tidy.
Return or exchange request
Order, reason and state of the product, with photos if needed.
Technical support request
What fails, on which device and with which version.
Survey after the service
A numeric rating and a free comment on how the help went.
Service rating
Opinions that can be compared over time.
Frequently asked questions
Does it work outside the team's hours?
Yes. The form is available at any hour and collects the complete case for when the team picks it up.
Can the person upload photos or files?
Yes. The form accepts images and files, which arrive together with the rest of the answer.
Is the team notified when a case arrives?
Yes. You can receive an email alert with each new answer and review them in the panel.
Can it be answered by voice?
Yes. Whoever reports can speak and the assistant fills in the form for them, with the usual checks.
More ways to use Form·it
All solutions
What you can achieve and for what kind of business, in one place.
See all