Solutions
Get more people to finish
your forms.
A form abandoned halfway is a lost request. Hardly anyone likes filling them in; the difference is in how comfortable you make it.
Why they get abandoned
Filling in a form is a chore: fields and more fields, doubts about what to put and, sometimes, an error at the end that forces you to redo everything. The longer or colder it is, the more people give up.
And the worst part is you don't know where or why they leave. You just see fewer requests coming in than you expected.
How Form·it helps
A more pleasant way to answer
The same form can be answered by speaking, writing in a chat or the classic way. Each person picks the one they find most comfortable.
Doubts cleared on the spot
In chat and by voice, if someone doesn't know why a piece of data is asked for or what to put, they ask and the assistant explains, instead of giving up.
Pick up where you left off
Someone who can't finish now resumes later exactly where they were, without repeating anything.
See where people stop
You see which question people stop at when they don't finish, so you can improve exactly that point. And from those who didn't reach the end you don't lose what they had already answered.
Frequently asked questions
How much do drop-offs go down?
It depends on each form, which is why Form·it shows you where people stop: so you can improve exactly that point.
Do I have to rebuild my forms?
No. The same fields are offered through all three channels; what changes is how they're answered.
Can I tell how many people finish?
Yes. You see the percentage of completed responses, by form and by channel.
More ways to use Form·it
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